Frequently asked questions

What is TOQ?

TOQ is a flight and baggage compensation service that helps travelers claim the compensation they're legally entitled to after flight delays, cancellations, denied boarding, or baggage issues. We handle the entire process on your behalf, making it simple and stress-free.

What types of claims does TOQ handle?

We help passengers with:

  • Flight delays

  • Flight cancellations

  • Denied boarding (overbooking)

  • Lost baggage

  • Delayed baggage

  • Damaged baggage

  • Missed connections (where applicable)

Who can use TOQ?

Anyone can use TOQ, regardless of nationality or where they live. While we specialize in helping MENA travelers, we assist passengers traveling on eligible routes worldwide.

What routes does TOQ work on?

TOQ supports eligible flights worldwide. Our main focus is helping MENA travelers, but we also handle eligible claims on international routes across Europe, the UK, Turkey, North America, Asia, and beyond.

What if I'm not sure my case qualifies?

Submit it anyway.

Every claim is reviewed by a real member of our team. Even if you're unsure, we'll evaluate your case and let you know whether compensation may be available.

How much compensation can I receive?

Eligible flight claims may be worth up to €600. Baggage claims can also be worth thousands of dollars, depending on the circumstances and the applicable regulations. Submit your claim for a free review, and we'll let you know what compensation you may be entitled to.

How much does TOQ charge?

TOQ works on a No Win, No Fee basis.

You pay nothing upfront. If we successfully recover compensation for you, we charge a 30% success fee, plus any applicable taxes or payment processing fees (if required). If we don't win your case, you don't pay us anything.

Do flights in Arab countries offer compensation like Europe?

Yes. Some Arab countries have passenger rights regulations that provide cash compensation for eligible flight disruptions, similar to Europe. For example, Saudi Arabia and Oman have regulations that may entitle passengers to compensation in certain situations. If you're unsure whether your flight qualifies, simply submit your claim—we'll review it for free.

How long does the process take?

Every claim is different. Some cases are resolved within a few weeks, while others may take longer if the airline disputes the claim. We'll keep you updated throughout the process.

What if my flight happened months or even years ago?

You may still be eligible. Time limits vary depending on the country and the regulations that apply. Submit your case and we'll check it for you.

Check My Eligibility

Ready to Check Your Eligibility?

Tell us about your flight or baggage issue, and our team will review your case free of charge.

✓ Free eligibility check
✓ No Win, No Fee
✓ Reviewed by a real person within 24 hours

Free to submit. No obligation.